Shipping policy
Urban Dog accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Los Angeles, CA.
Please note: Our treats are made-to-order. We handmade treats after receiving your order. Orders placed are usually processed and shipped within 2 to 6 business days from the time the order is placed.
The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days.
USPS and UPS does not pick up or deliver during weekends and holidays. We will do our best to get your order on time. Urban Dog LLC cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.
Due to the high volume of orders during holiday season you may experience processing time up to 7 business days.
Lost or Stolen Packages
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
Once lost package has been reported, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address.